Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for an experienced and visionary Head of Customer Success to lead and scale our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
What You'll Do:
Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
Turn client feedback into real intelligence for Product and Sales.
Drive measurable expansion revenue through strategic account management.
Prove that great Customer Success makes money — and own that number.
Personally manage and expand our most strategic enterprise accounts
Build automated health-score tracking systems that surface risks before they become problems
Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
Integrate CRM workflows with product and support systems for seamless customer experiences
What Will Help You Thrive in This Role
6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
You've built top-notch CS processes, playbooks, and best practices before, not just run them.
Experience automating customer health monitoring and risk detection.
A hands-on leadership style, you set strategy and roll up your sleeves.
Exceptional English and genuine executive presence.
Why Haut.AI ?
Competitive base salary + a clear, transparent bonus structure
Fully remote, with flexibility across EU and UK time zones
Paid time off and a company-issued laptop
A collaborative, genuinely supportive team that ships
Direct impact on product and company growth
Room to grow at the intersection of AI, science and beauty
Sound like your kind of challenge? Let's talk 👋
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